Working in hospitality can be rewarding, but nobody would disagree it can have its challenging moments. But regardless of those challenges pretty much all of us would expect to go to work and have some level of job satisfaction and for our teams to be present, engaged and striving for the next step.
But now a term coined in 2022 is gaining traction – Quiet Quitting – meaning that whilst employees are physically present, mentally they have checked out. Essentially this means employees are putting in the bare minimum required to keep their jobs, but not devoting any extra time, effort or energy to their roles, often because they feel undervalued or overworked.
Hospitality pressures such as long hours and high demands, coupled with a post-pandemic desire for a better work life balance can be seen as major catalysts for quiet quitting. Staff who are feeling undervalued, overworked and burned out will quickly become disengaged. In the fast-paced world of hospitality, this can have significant consequences on service quality and overall team morale.
It's vital for employers to acknowledge these challenges and foster environments where staff feel supported and appreciated. Building a culture where well-being is as significant as service quality might just help re-engage quiet quitters.
Here are our three top tips for combating quiet quitting:
- Fostering a culture of appreciation is crucial. A simple "thank you" can go a long way and while not new, initiative such as 'Employee of the Month' awards or regular positive feedback can make a big difference. Recognising and celebrating small wins regularly can boost morale and show employees that their efforts are valued. It’s often the little things that can make a big difference when it comes to motivation.
- Career development opportunities are vital. Offering training sessions, mentorship programmes, and clear pathways for advancement can help employees feel invested in their roles. When people see a future for themselves within a business, they're more likely to engage fully rather than merely coast along.
- Keep the lines of communication open. Regular check-ins to understand employee concerns, feedback sessions, and creating a safe space for honest conversations can break down barriers of disengagement. It's about ensuring everyone feels heard and valued. Understanding the challenges your staff face and addressing them promptly can build trust and loyalty. Ultimately a happy team leads to happy customers!